Log on problems
If you are unable to log on, check the following items:
- Make sure that you are on www.routeyou.com and not on www.routeyou.nl (different extension!).
Error message: "failed connection. There is a fault at the e-mail address or the password."?
- Are you already registered? Otherwise, register first (read here how to do it)
- Check if you are registered with the correct e-mail address.
- Ask a new password. (read here how you get a new password)
You always get to the same log on page without an error message
- Your security setting of your computer is probably too strict.
- Go to Windows: Start->configuration window.
- Select the network and the Internet ->Internet.
- Go to security: place it to normal or low.
- Go to privacy : place it to normal or low.