The Support Package is created for those users/organisation who want to take an extra step related to the professional use and support of RouteYou tools. You can always use the Online Help (if you don't take the Support Package). But sometimes I could be more efficient if you have a direct support-line from RouteYou, to answer your specific questions. And that's what the Support Package offers you. Some examples:
For the Basic Support Pack: Order a MyRouteYou Premium account online for at least one year. Read more about it here. You get not only the Basic Support Pack, but also all other advantages of a Premium account.
For the Advanced Support Pack, please contact sales[at-r.] and send us the following information:
(Pricing is excl. VAT.)
|Yearly fee||Incl. volume|
|Basic Support Pack||€ 0 (because part of a Premium or Pro account)||2 hours of support|
|Advanced Support Package||€ 250||10 hours of support|
For a list of the RouteYou functionalities per type of account: have a look at the RouteYou Functionality Overview per accounttype.
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