Je bekijkt dit onderwerp in het Engels. Er is een Nederlandstalige versie beschikbaar. Klik hier om deze te bekijken.

Log on problems

If you are unable to log on, check the following items:

First check(s)

1. Make sure that you are on www.routeyou.com and not on www.routeyou.nl (different extension!).

Different cases

Error message: "failed connection. There is a fault at the e-mail address or the password."?

1. Are you already registered? Otherwise, register first (read here how to do it)
2. Check if you are registered with the correct e-mail address.
3. Ask a new password. (read here how you get a new password)

You always get to the same log on page without an error message

1. Your security setting of your computer is probably too strict.
2. Go to Windows: Start->configuration window.
3. Select the network and the Internet ->Internet.
4. Go to security: place it to normal or low.
5. Go to privacy : place it to normal or low.

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